Security Policy

We consider the financial security of our customers to be one of our highest priorities and are determined to take all necessary steps to safeguard our customers during transactions with us.

Therefore we have the following measures in place for online, email, catalogue, telephone and postal order transactions: Shipping for items paid for by Debit or Credit Card will only be directed to the card’s registered address.

This is because use of alternative addresses is extremely common in fraudulent transactions. Items cannot be collected in-store if full payment has been made over the phone. This is because our security and identity verification procedures can only match information to UK held databases.

Where payment is accepted through a cheque or bank to bank transfer, the goods will not be released for shipping until the funds have cleared in our accounts. We reserve the right to refuse any payment in any form for any transaction without disclosing our reasons.