Returns & Cancellations Policy

For items purchased in store: If you change your mind about your purchase, or have purchased an unwanted gift, please return the unused goods to us with the original box and paperwork and receipt within 7 days, and we will offer you an exchange or a credit note.

Faulty goods returned after a 7 day period will be subject to the manufacturer’s warranty and action will be taken to repair or replace the item on your behalf by us as quickly as is possible. This policy conforms to the Sale of Goods Act 1979 and does not affect your statutory rights.

 

Watches and jewellery that have been specially ordered for customers will be exempt from the returns policy.

 

All returns for items that are not faulty will be subject to a 3% restocking fee without exception. This charge covers administration, detailed product inspection by trained technicians and any reissuing of official manufacturer documentation.

The items should be returned using a method of shipping suitable to it’s size, nature and value, and be well packaged so as to avoid damage during transit. We are not liable for any associated shipping and packaging costs for this type of return.

We strongly recommend Royal Mail’s Special Delivery Service with full insurance for returning items to us.

Faulty goods returned after a 7 day period will be subject to the manufacturer’s warranty and action will be taken to repair or replace the item on your behalf by us as quickly as is possible.

 

Please note that all listed prices are subject to change without prior notice.

Returns and Correspondence should be directed to:

Wallace Allan LTD, 4 Newmarket Street, Ayr, KA7 1LJ

We will need to receive your cancellation request in writing via email or at the above address. This policy conforms to the Consumer Protection (Distance Selling) Regulations 2000 and does not affect your statutory rights.